Emergency Services

True orthodontic emergencies are rare, but when they do occur, we are available to you. As a general rule, you should call or send a text to the office (706-549-4748) when you experience severe pain or when you have a painful appliance problem that you can’t take care of yourself.

We have the ability to receive photo texts (encrypted for digital safety) along with a description of the issues in order to handle them in a meaningful way.

We’ll be able to schedule an appointment to make you comfortable and resolve the problem in case we cannot resolve them remotely. You might be surprised to learn that you may be able to temporarily solve many problems yourself until you schedule an appointment with our office. When working with your appliances, you need to know the names of the parts of your appliances so you can identify what part is broken or out of place. After alleviating your discomfort, it is very important that you still call or text our office as soon as possible to schedule a time to repair the problem. Allowing your appliance to remain damaged for an extended period of time MAY result in disruptions in your treatment plan and/or lengthen the amount of time you wear your braces or aligners.


    • After your appliances are placed, you may feel general soreness in your mouth, and teeth may be tender to biting pressures for three to five days. This can be relieved by rinsing your mouth with a warm saltwater mouthwash. Dissolve one teaspoonful of salt in eight ounces of warm water, and rinse your mouth vigorously. Placing Orabase on the affected area may help; this can be found in a pharmacy. If the tenderness is severe, take aspirin or whatever you normally take for headache or similar pain.
    • The lips, cheeks and tongue may also become irritated for one to two weeks as they toughen and become accustomed to the surface of the braces. You can put wax on the braces to lessen this. We’ll show you how!

<li”>If your appliance is poking you, place wax on the offending part of your appliance.

  • If a brace or a band comes loose from the tooth and is still attached to the wire, leave it in place and put wax on it to stabilize it. If the brace comes out entirely, place it in a baggy and bring it to us for repair or to make you comfortable until we can repair it.
  • Using a tweezer, try to put your wire back into place. If doing this and using wax doesn’t help, as a last resort use a small fingernail clipper to clip the wire behind the last tooth to which it is securely fastened. If your discomfort continues, place wax on it.
  • Using a pencil eraser, push the poking wire down or place wax on it to alleviate the discomfort.
  • Click Here to view our educational videos page about homecare, appliance care, and appliance usage.

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